Privacy Policy

Welcome to Xbrick ("Xbrick", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you access or use our website, https://xbrick.online (the "Website"), and any related services.

This Privacy Policy has been prepared in accordance with the applicable laws of India, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and other applicable rules and regulations. We also strive to follow generally accepted international privacy practices where appropriate.

By accessing or using our Website, submitting your information, or interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, disclosure, and processing of your personal information as described herein, where such consent is required by applicable law.

1. Introduction

Xbrick is a real estate marketplace and property listing platform that enables users to browse residential and commercial real estate projects offered by multiple developers and builders across various locations.

Our platform allows users to:

Browse residential and commercial projects
View property specifications and amenities
Explore pricing information
View project images and floor plans
Download brochures (where available)
Book site visits
Submit enquiries
Request callbacks
Contact our sales team

When you express interest in a property, we collect only the information reasonably necessary to facilitate your enquiry and connect you with the relevant developer or our authorized representatives.

2. Definitions

For the purposes of this Privacy Policy:

"Personal Data" means any information that identifies or can reasonably identify an individual.
"User" means any person who accesses or uses the Website.
"Developer" means the real estate builder, promoter, or developer whose project is listed on Xbrick.
"Processing" means collection, storage, organization, use, sharing, modification, deletion, or any other operation performed on personal information.
"Cookies" mean small text files stored on your browser or device to improve user experience and website functionality.
"Services" means all services provided through Xbrick including property listings, enquiry handling, site visit scheduling, customer support, and related services.

3. Information We Collect

3.1 Personal Information You Provide

Depending on the service you use, we may collect the following information:

Full Name
Mobile Number
Email Address
City
Preferred Site Visit Date
Preferred Time
Property Interested In
Project Name
Message or Enquiry Details
Any additional information voluntarily submitted through forms

3.2 Information Collected Automatically

When you browse our Website, we may automatically collect certain technical information, including:

IP Address
Browser Type and Version
Operating System
Device Information
Referral Source
Website Usage Information
Pages Visited
Session Duration
Clickstream Data
Search Queries
Date and Time of Visit
Cookies
Analytics Data

4. How We Collect Information

We collect information through various methods including:

Property enquiry forms
Site visit booking forms
Request callback forms
Contact Us forms
Brochure download requests
Customer support interactions
Email communications
Telephone conversations
Cookies and similar technologies
Analytics tools
Advertising and remarketing technologies

5. How We Use Your Information

Your information may be used for the following purposes:

Scheduling property site visits
Connecting you with the respective developer or builder
Responding to your property enquiries
Providing requested project information
Sharing brochures and pricing details
Following up on your requests
Customer support
Internal sales management
Improving website functionality
Improving customer experience
Website analytics and reporting
Fraud prevention and security monitoring
Complying with legal obligations
Sending updates about similar projects and real estate opportunities that may interest you, where permitted by law or based on your consent
Marketing communications, promotional campaigns, newsletters, and offers (where applicable and subject to your preferences)

We process personal data only for legitimate business purposes and in accordance with applicable law.

6. Sharing of Information

We do not sell your personal information.

Your information may be shared only where reasonably necessary with:

The respective real estate developer or builder
Authorized sales partners
Our internal sales team
Customer Relationship Managers (CRM)
Technology service providers
Cloud hosting providers
Analytics providers
Marketing service providers
Customer support providers
Government authorities or regulators where required by law
Professional advisors, auditors, or legal consultants where necessary

Such sharing is carried out solely for responding to your enquiry, facilitating requested services, operating our business, complying with legal obligations, or protecting our legal rights.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and enhance the performance of our Website.

Cookies may be used for:

User authentication and login sessions
Remembering user preferences
Website functionality
Performance optimization
Website analytics
Traffic measurement
Marketing campaigns
Remarketing and advertising
Security and fraud prevention

Most browsers allow you to manage or disable cookies through browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

8. Third-Party Services

To operate and improve our services, we may use trusted third-party service providers, including but not limited to:

Google Analytics
Google Maps
Google Ads
Meta Pixel / Facebook Pixel
WhatsApp integrations
Customer Relationship Management (CRM) platforms
Email service providers
SMS gateway providers
Cloud hosting providers
Payment gateway providers (if payment services are introduced in the future)

These service providers may process limited information on our behalf in accordance with their own privacy policies and applicable legal requirements.

9. Data Security

We implement reasonable technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

SSL encryption
Secure servers
Database protection
Role-based and restricted access controls
Authentication mechanisms
Regular monitoring and security reviews
System updates and maintenance
Backup procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

Provide requested services
Respond to enquiries
Manage customer relationships
Maintain business records
Comply with legal and regulatory obligations
Resolve disputes
Enforce our agreements

When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our internal retention practices.

11. User Rights

Subject to applicable law, you may have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally permissible
Withdraw consent for future processing where processing is based on consent
Opt out of marketing communications
Raise questions or concerns regarding our privacy practices

To exercise any of these rights, please contact us using the details provided below. We may request reasonable verification of your identity before processing your request.

12. Marketing Communications

We may contact you regarding:

Your property enquiries
Site visit confirmations
Project updates
New property launches
Special offers
Investment opportunities
Real estate news
Promotional campaigns

Where required by law, such communications will be sent only with your consent. You may opt out of promotional communications at any time by following the unsubscribe instructions in the communication or by contacting us directly. Please note that you may still receive essential service-related communications regarding your enquiries or transactions.

13. Children's Privacy

Our Website is intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take appropriate steps to delete it in accordance with applicable law.

14. International Data Transfers

Our Website is operated from India. If you access the Website from outside India, you acknowledge that your information may be transferred to, stored, and processed in India or other jurisdictions where our service providers operate, subject to appropriate safeguards and applicable legal requirements.

15. Third-Party Links

Our Website may contain links to developer websites, builder websites, or other third-party websites. These websites operate independently and have their own privacy policies.

We are not responsible for the privacy practices, content, or security of any third-party website. We encourage users to review the privacy policies of any external websites they visit.

16. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory guidance. Any updates will be published on this page with a revised "Last Updated" date. Changes become effective immediately upon publication unless otherwise stated.

We encourage users to review this Privacy Policy periodically to remain informed about how we protect their information.

17. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal information, please contact us:

Company Name: Xbrick
Registered Office Address: B-1, 3rd Floor, Ashar IT Park, Wagle Estate, Thane West 400604
Email Address: support@xbrick.online
Phone Number: +91 9920123756
Data Protection Contact: support@xbrick.online

18. Consent

By using the Xbrick Website, submitting any enquiry, booking a site visit, requesting a callback, downloading project information, or otherwise interacting with our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy, subject to applicable law. Where required, we will obtain your consent before processing your personal data for specific purposes such as marketing communications.

If you do not agree with this Privacy Policy, you should discontinue use of the Website and refrain from submitting personal information through our services.